Question 1

How does personalisation work?

Accepted Answer

Simply enter the name, message, or photo you want during checkout in the personalisation field. We engrave or print it before dispatching your order.

Question 2

How long does delivery take?

Accepted Answer

We deliver across India within 48-72 hours of order confirmation. For urgent orders WhatsApp us at +91 63518 52557.

Question 3

Is the engraving or printing permanent?

Accepted Answer

Yes — all engravings are laser-etched and permanent. Photo prints use a high-quality process that stays vibrant and scratch-resistant over time.

Question 4

Can I return a personalised product?

Accepted Answer

Since every product is custom-made, we do not accept returns unless the product is damaged or defective. In that case, we replace it free of charge.

Question 5

Do products come in gift packaging?

Accepted Answer

Yes! All Kleidart products come in premium branded gift packaging — ready to gift without any extra wrapping needed.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major payment methods — UPI, Credit/Debit Cards, Net Banking, and Wallets via Razorpay. 100% secure checkout.

Question 7

Can I order in bulk for corporate gifting?

Accepted Answer

Absolutely! We specialise in bulk corporate gifting with custom branding. WhatsApp us at +91 63518 52557 for bulk pricing.

Question 8

What if I receive a damaged product?

Accepted Answer

We replace damaged products free of charge. WhatsApp us at +91 63518 52557 with a photo of the damaged item within 48 hours of delivery.

Question 9

Can I track my order?

Accepted Answer

Yes! Once your order is dispatched you will receive a tracking link via email and WhatsApp. You can also track from My Account on kleidart.in.

Question 10

How do I contact Kleidart for support?

Accepted Answer

WhatsApp us at +91 63518 52557, email us at contact@kleidart.in, or DM us on Instagram @kleidartofficial__. We typically respond within 2 hours.

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